This policy applies to every visitor to the LENG GLOBAL SDN. BHD. 202301045055 (1538970-H) website and to every customer transacting on it, and it sets out the information collected, the purposes it serves, the parties it may reach, the safeguards applied to it and the rights held over it.
1. Information collected
Four categories of information may be collected:
Personal information: name, email address, phone number, shipping address and billing address.
Payment information: credit or debit card details and other payment method information, processed securely through third-party payment gateways.
Order information: products purchased, order history and customer preferences.
Website usage data: IP address, browser type, device information, pages visited and cookies.
2. Purposes the data serves
The information collected is applied to five purposes:
Fulfilment: processing and completing orders effectively.
Communication: contacting the Customer regarding a purchase, a support enquiry or a promotional update.
Optimisation: improving the website, the services provided and the overall customer experience.
Security: preventing fraud and securing the website and its users.
Compliance: satisfying legal and regulatory obligations.
3. Parties the data may reach
Personal information is neither sold nor rented, and disclosure is confined to the following:
Trusted third parties: partners assisting in the operation of the website, including hosting, payment processing and shipping providers.
Legal authorities: law enforcement or regulatory bodies, where disclosure is required by law.
Contractual protection: every such partner is contractually obligated to protect the data in accordance with the company’s standards.
4. Safeguards applied
Industry-standard measures are maintained, together with one qualification:
Measures: SSL encryption, secure servers and regular monitoring.
Qualification: although every commercially acceptable means is used, no method of transmission over the internet is 100% secure.
5. Cookies in use
Cookies operate throughout the site and remain under the visitor’s control:
Function: cookies and similar technologies enhance the user experience, track site performance and deliver personalised content.
Control: browser settings may restrict or disable them, though site functionality may be affected where they are.
6. Rights held by the customer
Three rights may be exercised at any time:
Access & correction: to request access to the personal information held, or its correction.
Deletion: to request erasure of that data, subject to legal or administrative requirements.
Opt-out: to unsubscribe from marketing emails.